- The site seemed well run overall. Everywhere was clean, although the decor was dated and tatty - it was the fag end of the season after all. Staff on the whole were friendly.
My biggest complaint is that when I paid in the restaurant with a credit card, without being given the choice, my bill was automatically converted into Sterling at an appalling rate (1.27 to the pound, when even bucket shops in the town were giving 1.37), PLUS a 4% charge on top. When I saw this I complained and was told a straight lie by the receptionist, that I would pay in Euros; I have seen on my credit card statement now that I paid the higher amount.
It wasn't a huge amount of money to me, but in principle it's wrong. If they do this to everyone, over the course of a summer they will make a fortune.
I would go back to this place, if I ever went back to Lanzarote, which is unlikely as it is just dull, but I would not pay by credit card now that I know how sharp their practices are.
Published on: 22 October 2015