birmingham Family (the eldest child is at school)
- We were very disappointed with the pool and hot tub. We had understood the pool to be heated and the hot tub and we paid extra for this. The pool in fact was cold and the hot tub lukewarm. Both for the main, were dirty and we had to ask for them to be cleaned on several occasions. We were told that the pool was cold because of the 'time of year,' despite the added payment made for it to be heated, it was still cold. The local rep said other pools we much colder than ours which was an odd statement when a specific request for a heated pool has been made. We were also told the heated aspect was affected by the fact that all pools were heated by one generator or some such which meant it wasn't as effective as one would expect. Something that should have been mentioned before booking, one would imagine!? We could not / did not use it. The hot tub was consistently dirty. On the penultimate day after requesting it be cleaned on many occasions, it was cleaned and it started to work as a Jacuzzi. This was annoying as this was done the day before our departure so we could barely benefit from it, having paid a substantial amount of money for the villa. Also, the local supermarket was shockingly expensive. It is essential to have a car to get about. The location was stunning and the villa was nice however the cleaners did not always do a thorough job; many items were tossed in corners and left on floors which should have been cleaned; again this was part of the package. The dishwasher was hopeless and we had to wash many items again by hand. The coffee machine did not work and we did ask for this to be fixed to no avail. The sauna in the villa was superb. The resort did not have any delivery options which was unfortunate. The location of the resort was very good as it was central to many attractions. Overall it was good but very expensive for what was received; I think our experience and disappointment with the pool has a bearing on our rating here as this was a main feature and reason for booking this villa.
Published on: 13 April 2017
Aphrodite Hills Elite 297