At James Villa Holidays, our personal service is something we take immense pride in. Responsible for the continuous performance and development of the Customer Relations team, you will ensure that the highest level of customer service is provided and business objectives are achieved. You will be expected to lead your team to understand and satisfy customer requirements and exceed their expectations where possible. Working closely with internal departments, you will develop customer service procedures, including compensation management; identify complaint trends, increase customer retention, and report on key areas for improvement.
If you think you have the skills and experience we need, apply with your CV and a covering letter stating the reasons behind your application to: Louisa.firstname.lastname@example.org